Privacy Policy

Last updated: May 6, 2025

1. Who we are

CrossFit Hawthorn East (“we”, “us”, or “our”) operates the gym located at 58 Camberwell Road, Hawthorn East, Victoria. We are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What personal information we collect

We collect personal information that is reasonably necessary for our functions and operations, including:

• Name, date of birth, gender

• Contact details (address, phone number, email)

• Membership details (membership type, start/end dates, billing information)

• Payment information (credit card or bank details)

• Health and medical information (including emergency contacts, medical conditions, fitness levels)

• Usage information (attendance, class bookings, personal training history)

• Device and technical information when interacting via our website or app (e.g. IP address, browser type)

3. How we collect your information

We collect information:

• When you sign up as a member (online or in person)

• When you book classes or personal training

• Through health questionnaires or emergency contact forms

• Via our website forms, apps, and communications (e.g. email, SMS)

• From third parties where required (e.g. payment processors)

4. Purposes of collection, use, and disclosure

We use your personal information for purposes including:

• Managing your membership, billing, and payments

• Scheduling and managing classes and training sessions

• Ensuring health, safety and emergency preparedness

• Communication regarding gym operations, promotions, and offers (unless you opt out)

• Legal compliance, including legal claims, regulatory obligations

• Monitoring, improving, and maintaining our services, facilities, and website/app

• For exercise programming and tracking fitness progress, if you opt into such services

We may also disclose your information:

• To service providers who help us operate (e.g. class booking systems, payment gateways)

• To medical or emergency services if needed

• As required by law (court orders, regulatory authorities, etc.)

5. Data storage and security

We will take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Measures include:

• Secure storage (both physical and electronic)

• Access controls (staff need-to-know)

• Encryption of sensitive data (where appropriate)

• Regular audits and reviews of our data security practices

We retain your personal information only as long as necessary for the purposes for which it was collected, or as required by law.

6. Access, correction, and deletion

You have the right to:

• Access personal information we hold about you

• Request correction of that information if it’s inaccurate, incomplete or out of date

• Request deletion of your personal information if it is no longer needed, subject to legal requirements

Requests for access, correction or deletion should be made in writing (email or letter). We may require proof of identity before fulfilling requests.

7. Marketing communications

We may send you information about offers, events, promotions, or news related to CrossFit Hawthorn East. You can opt out of receiving marketing communications at any time via unsubscribe links, or by contacting us directly.

8. Cookies and website analytics

We use cookies and similar technologies on our website to:

• Improve functionality

• Measure usage and visitor interaction

• Provide better user experience

You can control cookies through your browser settings.

9. Overseas disclosure

We do not generally transfer your personal information overseas. If we do, we ensure appropriate safeguards are in place in accordance with the APPs.

10. Complaints and enquiries

If you have any questions, concerns or complaints about how we handle your personal information, please contact us:

• Email: admin@crossfithawthorneast.com

• Address: CrossFit Hawthorn East, 58 Camberwell Road, Hawthorn East, VIC 3123

We will respond to complaints in a timely manner and attempt to resolve them in good faith.

11. Changes to this privacy policy

We may update this policy from time to time. The latest version will always be available on our website. If the changes are significant, we’ll notify you by email or via notice at our facilities.